FAQ

JewlsStore - Frequently Asked Questions (FAQ)

Welcome to the JewlsStore FAQ page! Here you'll find answers to our most common customer questions. If you need further assistance, feel free to contact us on our Get in Touch With Us page. 

1. How long does shipping take?

  • Domestic Orders: Estimated delivery time is 7–14 business days.

  • International Orders: Estimated delivery time is 14–31 business days, depending on your location and customs processing.

2. Do you offer international shipping?

Yes, we ship worldwide! Please note that international orders may take longer to arrive (14–31 business days) and may be subject to customs duties or import taxes, which are the responsibility of the customer.

3. Can I return an item?

Yes! Returns are accepted within 30 days of delivery. Items must be unused and in their original condition. Please contact the supplier to start the return process. If you need any further assistance please feel free to contact us on our Get in Touch With Us page.

4. How do I track my order?

Once your order is shipped, tracking information will be uploaded as soon as possible. You can track your package using the tracking number on our Track Your Order page.

5. When will my order be shipped?

Orders are typically processed within 2–4 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking info once your order is dispatched.

6. I didn’t receive a confirmation email. What should I do?

Please check your spam/junk folder. If you still can't find it, contact us on our Get in Touch With Us page with your full name and the email address used at checkout.

7. What if I entered the wrong shipping address?

Please contact us immediately if you notice an error in your shipping address. We can only update the address before the order is shipped. Once shipped, we are unable to reroute packages.

8. What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods displayed at checkout.

9. Are your products hypoallergenic or safe for sensitive skin?

Most of our jewelry is made with hypoallergenic materials. Product details will specify the metal or material used. Please reach out if you have specific allergy concerns.

10. My item arrived damaged or incorrect—what should I do?

We're sorry to hear that! Please email the supplier with your order number and a photo of the item, and we’ll make it right as soon as possible. For further assistance you can reach us on our Get in Touch With Us page.

11. Do you offer gift packaging or custom messages?

Yes, we offer gift wrapping and custom notes at checkout for a small additional fee. It's perfect for birthdays, anniversaries, or any special occasion.

12. How can I contact customer support?

You can reach us via our Get in Touch With Us page. We aim to respond within one day. 

If you have more questions, don’t hesitate to reach out. Thank you for shopping at JewlsStore!